Sustainable Hospitality Growth Powered by Women Leaders' Vision

By: Meena Bhatia, Vice President & General Manager, Le Meridien New Delhi

With four decades of distinguished experience in luxury hospitality, Meena Bhatia has spearheaded transformational initiatives for leading global hotel brands. A Cornell alumna, she is recognized for her expertise in enhancing brand excellence, developing revenue strategies, and championing women’s empowerment. Through her leadership, advisory contributions, and active participation in industry and community initiatives, she continues to play a pivotal role in shaping the future of the hospitality sector.

In an engaging interaction with women entrepreneurs review Magazine, Meena shares her perspective on how women’s leadership in hospitality has been instrumental in facilitating positive outcomes. She explains how sustainability, boosting guest experience, and community empowerment can co-exist. Drawing from her journey at Le Meridien New Delhi, she unveils how strategies drive growth and leave a lasting impression on people and the environment.

To know more about Meena’s insights about leadership in hospitality, read the following interview.

How can women leaders in hospitality combine revenue management strategies with sustainability goals, ensuring business growth and long-term environmental impact?

At Le Meridien New Delhi, revenue growth and sustainability aren’t competing priorities; they fuel each other. We design offers that meet guest demand while reducing environmental impact. Partnering with local suppliers lowers transport costs and supports the community.

Guests today value authenticity and responsibility, and many are willing to pay for it. When sustainability becomes part of the brand’s DNA, it strengthens loyalty, attracts the right market, and delivers long-term financial results. For me, that’s the definition of sustainable growth, measured in both revenue and positive impact.

Can you share an instance where brand programming successfully integrated community engagement, empowering local women while strengthening the hotel’s market position?

At Le Meridien New Delhi, we work closely with several NGOs that empower underprivileged women and provide them a platform to showcase their products.

Guests love discovering these authentic, purpose-driven items, and their purchases directly support these women’s livelihoods.

It’s a win-win: the NGOs gain visibility and income, while the hotel strengthens its identity as a space that connects travelers to meaningful, socially responsible experiences.

How do women leaders influence guest experience trends?

Women leaders often bring an intuitive balance of empathy and efficiency to guest experience design. At Le Meridien New Delhi, this means crafting personalization that’s thoughtful and inclusive, from menus that cater to diverse dietary needs to accessible yet stylish spaces to staff training that blends warmth with precision.

Technology helps us anticipate guest preferences, but the human touch remains central. The goal is simple: every guest should feel genuinely valued, without compromising operational flow. That combination not only enhances satisfaction but also creates a sense of belonging that keeps guests returning.

Which transformative approaches have you seen women leaders bring into hospitality?

I believe in making the hotel itself a cultural destination. At Le Meridien New Delhi, we’ve built sales and marketing strategies around immersive experiences, art collaborations, heritage walks, and culinary trails that give guests a deeper connection to the city. These campaigns go beyond price-led promotions; they tell stories that guests want to be part of. In an industry where offerings can feel interchangeable, this approach differentiates us, attracts a higher-value audience, and turns guests into advocates.

Can you recall an instance where a women-led initiative boosted employee retention and brand loyalty? What can others learn from said example?

A women-led wellness program at Le Meridien New Delhi proved that investing in people pays dividends. The effect on morale was immediate: lower turnover, happier teams, and more positive guest feedback.

Guests sense when staff are engaged and content; it reflects in every interaction.

The takeaway is clear: caring for your employees as whole individuals is one of the most powerful retention and brand-building strategies any hospitality business can adopt.

LAST WORD: Advice for Women Leaders

My advice to aspiring women leaders is Take Charge of your own Growth, don’t live in the fear of the glass Ceiling above, look at the open sky for it offers limitless opportunities that will fulfill all your dreams.