How to Show Gratitude Towards Your Consumers During Festivals

By: Pari Bhagat, Lead New Products Development, Consortium Gifts

Pari Bhagat is a seasoned professional specializing in curating and overseeing the development of exclusive, premium product lines for leading brands. Her key responsibilities include identifying and sourcing high-end products, collaborating with top brands for bespoke solutions, driving product innovation, and managing strategic partnerships. Pari's notable achievements include launching new luxury collections, securing collaborations with iconic brands such as Shantnu & Nikhil, Hugo Boss, and GIVA, to name a few, and developing customized gifting strategies for corporate and high-net-worth clients.

Festivals provide an excellent opportunity for brands to show gratitude to their consumers. With more than 70% of global consumers stating that they are more likely to buy from brands that appreciate their loyalty, gratitude-driven marketing can boost both sales and long-term customer relationships. This is particularly pertinent in the Indian market which has a large, extended festive season from Raksha Bandhan to Christmas, which presents a significant window to connect with customers emotionally and meaningfully. There are several ways how brands can leverage consumer insights and data to express gratitude and stand out in a competitive market this festive season.

1. Personalised Festive Offers: A Data-Backed Approach

Personalization remains the key aspect of brand engagement, with eight out of ten customers more likely to engage in business with a brand that offers personalization. For example, offering a specific festival discount by analyzing the consumer’s past purchasing behavior or targeting festival-specific preferences boost involvement.

Today, artificial intelligence and machine learning algorithms enable brands to promote highly personalized vouchers and discounts, as they advertise and target a consumer based on location, past purchases, consumer behavior during the process, etc. The silver lining is personalized offers can boost sales by 30% during the festive season.

2. Limited-Edition Festive Products and Packaging

Exclusive, limited-edition products tied to festivals are an effective way to show gratitude. By rolling out products designed specifically for Diwali, Durga Puja, or Christmas with themed packaging, brands can create a sense of excitement and exclusivity.  Every year, leading chocolate brands in our country roll out various festive-themed packaging even before the festivities arrive along with festive flavors like saffron or cardamom. Even something as simple as customized, eco-friendly packaging can significantly impact brand perception.

3. Corporate Social Responsibility (CSR) and Festive Giving

Consumers today are keen to align with brands that share their values, especially those emphasizing social responsibility. The festive season is the ideal time for brands to reflect these values by engaging in charitable initiatives. Over 70% of consumers are more likely to support brands that donate a portion of their profits to a good cause during festivals.

This festive season, brands can show gratitude by linking sales to social good. For instance, donating a percentage of sales to local charities or causes resonates strongly with today's youth and socially conscious shoppers. A leading LA-based shoe company has been donating 1/3 of its profits to supporting the people who are working to build equity at the local level. They also fund various mental health-related projects. Not only does it elevate your brand's image, but it also fosters consumer trust and loyalty. TATA group is one of the leading examples in such cases and how they have built goodwill among the public through their socially responsible activities.

4. Exclusive Events and Experiences: Going Beyond Just Products

By offering exclusive experiences, both online and offline, brands can create long-lasting emotional connections. Experiential marketing has seen a 30% year-on-year increase in effectiveness, especially among millennial and Gen Z audiences, according to a 2024 McKinsey report.

Brands can express gratitude by hosting festive events, both in-store and virtually, including giveaways, online contests, and product tutorials. Collaborating with influencers who can create immersive digital experiences can further enhance the consumer experience. The rise of metaverse-based marketing is expected to grow by 50% by 2025, offering brands new avenues to connect with younger, tech-savvy audiences during festivals.

5. Loyalty Rewards: Strengthening Bonds Through Data

Festivals are a great time of the year to foster loyalty programs. A recent KMPG survey unveiled that around 70% of consumers would shop more often with brands that reward them for their loyalty. Incorporating AI-driven loyalty platforms allows brands to track consumer preferences and behavior in real-time, ensuring rewards are more relevant than ever. Offering tiered rewards during the festive season—such as double points, exclusive access to pre-sale events, or personalized gift recommendations—fosters repeat purchases and sustained engagement. Many e-commerce platforms have also leveraged this prospect by offering free credit cards to their consumers with reward points and heavy discounts. Loyal customers also get earlier access to their festive sales.

6. Thoughtful Festive Greetings

Something as simple as a personalized festive message can have a big impact. In 2024, 43% of consumers report feeling valued when they receive personalized greetings from brands they engage with, according to a Salesforce survey.

Automating festive greetings using customer data (e.g., purchase history, birthdays, and cultural preferences) can add a thoughtful, human touch to brand communications. These messages can be delivered via email, SMS, or through social media DMs, acknowledging not only the festival but also the customer's loyalty.

7. Leveraging User-Generated Content

In 2024, UGC campaigns are expected to contribute to a 12% rise in brand trust, especially among younger audiences. Encouraging your consumers to share their festive moments using branded hashtags can help build a sense of community.

By offering incentives, such as gift hampers or discount codes, for the best user-generated content, brands can show appreciation while also generating organic publicity.

8. Digital Gifting: The Growing Trend of 2024

According to EY’s Digital Consumer Report 2024, digital gifting has risen by 45% since the pandemic and is expected to continue growing. Offering e-gift cards, digital vouchers, or personalized digital experiences shows that your brand is in touch with modern trends. These options also cater to last-minute shoppers, with 25% of consumers now opting for digital gifts due to convenience and personalization.

Digital gifting is especially appealing to the younger demographic, who expect seamless, on-the-go experiences during the holiday season.

Conclusion

Festivals are not only sales points: it’s a perfect time when brands may express their appreciation to their consumers. For offers targeted to specific clients, unique products or promotional offers, CSR activities, brand events, and digital vouchers, a brand can build consumer engagement, and develop a long-term emotional connection with the consumers.

Consumer data are still important and necessary for the process of becoming successful in this cut-throat era of marketing. Therefore, it can be reiterated that by compassing your consumers and adapting to their needs during this time of the year, brands can remain relevant, competitive, and notably, appreciated.