Irrespective of the Consumption Pattern, Content has the Constant Importance

By: Rachna Kanwar, Chief Operating Officer - Digital Media, Radio City and Mid-day

Today, digitization has drastically altered how we consume, connect, and communicate. From downloading applications for quick services and products to streaming content on smart TVs or interacting with mixed reality devices, It's no surprise that the media and entertainment sector is undergoing rapid change.

Content consumption is increasing across all media channels, platforms, and demographics. Consumers are now at the centre of a digital ecosystem, actively creating, distributing, and consuming content as a result of unprecedented internet usage and the adoption of internet-enabled devices. The modern consumer not only wants what they want and in what format they want it, but they also want the content to be customized to their interests.

"However, the advent of the internet changed consumption patterns dramatically; today, there are multiple content consumption options available based on preferences and convenience. The one thing which is constant however is the importance of content, irrespective of the format," says Rachna Kanwar, Chief Operating Officer – Digital Media, Radio City and Mid-day

Rachna Kanwar is a media and entertainment sector business leader with over 25 years of expertise in all forms of media and entertainment, including long stints at Bennett Coleman & Co Ltd and Jagran Media. Throughout her career, she has been at the forefront of various new innovations in the realm of media, including FM radio, print, television, the internet, and digital.

Rachna sheds some light on the Media and Entertainment industry and the digital transformation that is taking place in the industry in a conversation with the women entrepreneur team. Continue reading to learn more about her views on women in the workforce and the advice she gives to young professionals.

      1. Having been in the media industry for over 25 years how have you witnessed the industry evolve and change?

The media industry is in a state of constant evolution. All media platforms are continuously moving ahead in order to keep up with technological changes and to deepen their connection with the audience. Right from the beginning, radio and print have been primary sources for content dissemination and consumption. However, the advent of the internet changed consumption patterns dramatically; today, there are multiple content consumption options available based on preferences and convenience. The one thing which is constant however is the importance of content, irrespective of the format.

From a gender role perspective, the media industry has advanced to a point where gender stereotyping has reduced significantly, and corporate representation of women at leadership levels has increased appreciably. Having said that, there is still a long way to go for the industry to be truly inclusive of women leaders.

2. Over the past few years, digital trends have gained prevalence across all industries. How has digitization impacted the media and entrainment industry?

Digitization has led to major transformations across all sectors. The Media & Entertainment Industry, too, has been positively impacted due to the intensification of new age technologies. Digital disruption has drastically altered the way business is conducted, in order to meet consumer expectations. Tech offers convenience, access to a plethora of content in a timely manner, and remarkable experiences, which appeals to Gen-Z and Millennial audiences particularly. Consumers don’t need to visit theatres or even plan to watch a movie on traditional TV, now simply stream on mobile devices and personal computers at any given point in time. Podcasts have become extremely popular too because they cater to listeners with a wide range of preferences and interests. 

3. Going forward what trends do you see developing in the Indian media and entertainment industry?

The audience of today has transitioned from a state that is linear to one that is diverse because there are so many ways to access media. The future of media and entertainment will continue to offer a world of opportunities for brands, advertisers as well as the audience. The production, dissemination, and monetization of media are all undergoing transformations as a result of the introduction of digitization. 

After the dramatic shift that we saw in Digital adoption during the various phases of the pandemic, the next big leap of Digital adoption in India is waiting at our doorstep. India has more than 600 million active internet users; 73% accessing news through smartphones and just 27% via computers. The current Broadband penetration is at 16%, while mobile internet is at 70%. With Broadband going to Tier 2 and 3 towns and making internet affordable, content consumption on the internet is slated to explode in India. This will take video into another zone and the actual shift from TV to digital will happen in India. New tech like XR, Metaverse, AR/VR will unfold, once 5 G becomes a reality.

4. Did gender ever play a role in your professional growth? Can you recall an interesting incident or anecdote from your personal experience as a woman leader in the media industry?

I have not faced any gender related discrimination or an undue advantage in my professional journey solely because I am a woman. Luckily for me, I have worked with very strong and supportive leaders of both genders, who have mentored me and helped me tremendously in shaping my career. Having said that, I have had moments in my career which are typically around the stages in a woman’s life when she is the most vulnerable to dropping out of the workforce. These are stages when she struggles (both external and internal) between holding on to her career and finding a work-life balance. In my opinion and experience, with strong support systems at home and office, AND with a lot of planning, one is able to sail through.

5. Although the participation of women in the Indian workforce has increased over the past few years across all industries, the number of women in top leadership roles still remains low. What is your take on this?

In India, we have seen some strong women leaders in every sector, especially media and entertainment constantly breaking barriers and paving new ways for the next generation. Sadly, not all workplaces and organisations are committed to gender parity. Not just gender, but diversity and inclusion at a larger level, continues to be an unresolved issue in many sectors. Women in the workforce, at all levels continue to put their noses to the grindstone and work harder than others to prove themselves. If they don’t clock in those extra ‘look, I am around’ hours at work, they are often scoffed at. Unfortunately, this quiet but diligent workforce gets ignored and is often relegated to the bottom of the ladder. It is imperative that they find their voices and demand equal opportunities in leadership positions. A more gender-balanced workplace is urgently needed for women to achieve their professional goals. 

At Radio City, we have always focused on gender parity particularly and have been recognized as one of India’s Best Workplaces for Women in 2019 as well as ranked 4th in ‘Best Large Workplaces in Asia’ in 2020, according to the GPTW survey.

6. What would your advice be to young female professionals starting out in their professional journeys? What are some dos and don’ts for creating a lucrative & lasting career in the Indian media and entertainment industry?

First of all, as women leaders, we need to promote and cultivate an organisational culture that promotes gender parity and gives equal opportunities to women at all levels. That doesn’t mean favouring or treating them differently. Providing adequate representation is enough; they will shine on their own. HR professionals too need to champion diverse, gender-balanced workplaces. And lastly, women professionals should bear in mind that they represent a working woman who has beaten a zillion odds to be where she is today. If they have that image in their heart and mind, they’ll know what to do.